Terms of service

Terms of Service

Last updated: 27 August 2026

Welcome to CartLane. These Terms of Service govern your use of the CartLane website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About CartLane

CartLane is an Australian online retailer offering jewellery, accessories, eyewear and related products.

In these Terms, "CartLane", "we", "us" or "our" refers to CartLane, and "you" or "your" refers to the person accessing our website or purchasing our products.

2. Using Our Website

You agree to use our website only for lawful purposes and in a manner that does not:

Violate any applicable law or regulation
Infringe the rights of another person or business
Interfere with the operation or security of our website
Attempt to gain unauthorised access to our systems or information
Use our website for fraudulent or misleading purposes

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary slightly depending on your device or screen settings.

Product images may also contain styling or presentation elements that are not included with the product. Please refer to the product description for the items included with your purchase.

If we identify an error in a product description, price or other information, we may correct the error and, where appropriate, contact you regarding an affected order.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

If we are unable to supply a product that you have purchased, we will contact you and provide an appropriate solution, which may include a replacement, refund or other remedy as required by applicable law.

5. Prices and Payment

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.

Payment must be successfully received before an order can be processed and dispatched.

We accept the payment methods displayed at checkout.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted. We may need to verify payment, product availability, pricing or other order information before accepting an order.

If we are unable to fulfil an order, we will notify you and provide an appropriate refund or other remedy where required.

7. Shipping and Delivery

We currently provide shipping within Australia.

Our shipping costs, processing times and estimated delivery timeframes are described in our Shipping Policy.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays and other disruptions.

Once an order has been handed to the delivery carrier, delivery is subject to the carrier's network and applicable delivery conditions.

Customers are responsible for providing an accurate and complete delivery address.

8. Returns, Refunds and Exchanges

Our Returns & Refund Policy explains the process for requesting a return, refund or exchange.

Nothing in our Returns Policy or these Terms limits or excludes any rights or remedies you may have under the Australian Consumer Law (ACL).

Where a product does not meet a consumer guarantee under Australian law, we will provide the remedy required by law. Australian consumer guarantees apply to most goods sold online and cannot be excluded by our terms.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights operate independently of any additional warranty or return policy offered by CartLane.

10. Promotions and Discounts

From time to time, CartLane may offer promotional codes, discounts or special offers.

Promotions may be subject to additional terms, including expiry dates, minimum purchase requirements, product exclusions or limits on use.

Unless otherwise stated, promotional offers cannot be combined with other offers.

We reserve the right to correct genuine errors or withdraw a promotion where reasonably necessary, subject to applicable law.

11. Intellectual Property

All content appearing on the CartLane website, including text, photographs, graphics, logos, designs, product descriptions, page layouts and other materials, is owned by or licensed to CartLane unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish or commercially exploit our website content without our prior written permission.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services such as payment providers, delivery services, analytics providers or social media platforms.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be uninterrupted, secure or error-free.

We may temporarily suspend or restrict access to the website for maintenance, security, upgrades or other operational reasons.

14. Limitation of Liability

To the maximum extent permitted by law, CartLane will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy, liability or obligation that cannot legally be excluded, restricted or modified under Australian law.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services or legal requirements.

The latest version will always be published on our website, together with the date it was last updated.

Changes will not retrospectively alter rights or obligations that have already arisen under an existing order.

16. Governing Law

These Terms are governed by the laws applicable in South Australia, Australia.

You agree that any disputes will be dealt with by the courts and tribunals having appropriate jurisdiction in South Australia, subject to any rights you may have under applicable Australian consumer law.