Shipping policy

Shipping Policy

Last updated: 27 August 2026

At CartLane, we are committed to providing a reliable and convenient delivery experience for our customers across Australia.

1. Shipping within Australia

We currently offer delivery across Australia.

Standard Delivery: Free Australia-wide

Orders are dispatched from Australia and are delivered using reputable shipping carriers and delivery services.

Estimated Delivery Times

Order processing: 1–2 business days
Standard delivery: approximately 2–7 business days after dispatch
Remote and regional areas: delivery may take additional time

Delivery timeframes are estimates and may vary depending on your location, carrier delays, public holidays, weather conditions, or other circumstances outside our control.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will generally be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

3. Tracking

Where tracking is available, your tracking number will be provided by email once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active in the carrier's system.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your address carefully before completing your purchase.

CartLane cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.

If you notice an error in your delivery address, please contact us as soon as possible after placing your order. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.