Shipping Policy

Shipping Policy

Last updated: 10 September 2026

At NANDAZ, we are committed to providing a reliable and convenient delivery experience for our customers across Australia.

1. Shipping within Australia

We currently offer delivery across Australia.

Standard Delivery: Free Australia-wide

Orders are dispatched from Australia using reputable shipping carriers and delivery services.

Estimated Delivery Times

  • Order processing: 1–2 business days
  • Standard delivery: approximately 2–7 business days after dispatch
  • Remote and regional areas: delivery may take additional time

Delivery time frames are estimates and may vary depending on your location, carrier delays, public holidays, weather conditions, peak periods, or other circumstances outside our control.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will generally be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Custom-made and made-to-order jewellery may require additional processing time. Any applicable production time frame will be communicated during the ordering process or after your order is placed.

3. Tracking

Where tracking is available, your tracking number will be provided by email once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active in the carrier's system.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your address carefully before completing your purchase.

NANDAZ cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.

If you notice an error in your delivery address, please contact us as soon as possible after placing your order. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched. But, we 'll try our best to provide the best customer service.

5. Delivery Delays

Although we aim to meet the estimated delivery time frames above, delivery dates are not guaranteed.

Delays may occasionally occur due to circumstances outside NANDAZ's control, including:

  • Carrier delays
  • Severe weather
  • Public holidays
  • Peak seasonal periods
  • Incorrect or incomplete delivery information
  • Remote-area delivery requirements
  • Other circumstances affecting the postal or courier network

If your order appears to be delayed, please contact us and we will assist you in locating your shipment.

6. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We will work with the relevant delivery carrier to investigate the matter and assist with an appropriate resolution.

If your order arrives damaged, we recommend keeping the original packaging and taking photographs of the parcel and jewellery, as these may be required when investigating the issue.

7. International Shipping

At this time, NANDAZ ships within Australia only.

International shipping will become available in the near future.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us:

NANDAZ
Australia
https://nandaz.com.au/pages/contact

We aim to respond to customer enquiries as soon as reasonably possible.