Returns & Refunds

Easy Returns

 

Returns & Refunds

At NANDAZ, we want you to feel confident when purchasing your jewellery. Every order is handled with care, and we are committed to providing quality jewellery and genuine customer service.

Our return policy differs slightly depending on whether your jewellery is Ready to Ship or Custom Made.

1. Ready-to-Ship Jewellery

Ready-to-Ship pieces are jewellery items that have already been made and are available for immediate dispatch.

Change of Mind

We accept change-of-mind returns on eligible Ready-to-Ship jewellery within 14 days of delivery, provided:

  • The item has not been worn, altered, resized or damaged.
  • The jewellery is returned in its original condition and packaging.
  • Any certificates, documentation and accompanying items are included.
  • The item is not personalized, engraved or otherwise customized.
  • The item is securely packaged and returned to us with appropriate tracking.

Customers are responsible for the return shipping cost for change-of-mind returns.

Once the returned item has been received and inspected, an approved refund will be issued to the original payment method.

2. Custom-Made Jewellery

Many NANDAZ pieces can be made specifically for you, including jewellery made to a particular size, specification, stone, metal, engraving or other personal requirements.

Because these pieces are created specifically for an individual customer, custom-made jewellery cannot generally be returned simply because you have changed your mind or no longer want the item.

Before production begins, we encourage you to carefully review your:

  • Ring size
  • Metal and color
  • Diamond or gemstone specifications
  • Engraving or personalization
  • Design selections
  • Other custom requirements

Where we require confirmation of your specifications, production will only proceed after confirmation.

Important

If a custom-made item arrives with a manufacturing fault, does not match the agreed specifications, or otherwise does not meet your rights under the Australian Consumer Law, please contact us as soon as possible.

We will assess the issue and provide an appropriate remedy in accordance with your consumer rights. Depending on the circumstances, this may include a repair, replacement or refund.

3. Faulty, Damaged or Incorrect Items

We carefully inspect jewellery before dispatch. However, if your order arrives:

  • Damaged
  • Faulty
  • Incorrect
  • Significantly different from the description or agreed specifications

please contact us promptly with your order number and photographs of the item and packaging.

We will assess the issue and work with you to provide an appropriate solution.

Your rights under the Australian Consumer Law are not affected by this policy. Australian Consumer Law consumer guarantees cannot be excluded or reduced by a store's return policy.

4. Ring Size & Resizing

Please take care when selecting your ring size, particularly for made-to-order and custom jewellery.

If you provide the incorrect ring size, resizing may be possible depending on the design and materials used. Additional charges may apply.

For custom-made jewellery, we recommend confirming your ring size before production begins.

5. How to Request a Return

To request a return, please contact us at:

Email: [YOUR EMAIL ADDRESS]

Please include:

  • Your full name
  • Order number
  • Reason for the return
  • Photographs, where applicable

We will provide return instructions if your item is eligible for return.

Please do not send an item back without contacting us first.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will generally be processed to the original payment method.

The time for the funds to appear in your account can vary depending on your bank or payment provider.

7. Australian Consumer Law

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our Commitment

At NANDAZ, jewellery is more than a product. It is something personal, meaningful and often made to be treasured for years.

We want every customer to feel confident not only in the jewellery they purchase, but also in the experience of purchasing from us.

If you have any questions about a return, please contact us — we are here to help.

NANDAZ
Crafted for Eternity
Generations of Jewellery Experience.